Privacy Policy

• Account data such as name, email address, and organization details.
• Usage data including logs, device information, and interaction events.
• Content you provide, including customer records, messages, and files.
• Billing information handled by our payment processor.

• To provide and maintain the Service, including AI features and analytics.
• To communicate with you about updates, security alerts, and support.
• To improve the Service through research, testing, and troubleshooting.
• To comply with legal obligations and enforce our Terms.

We process personal data on the basis of your consent, to perform our contract with you, to comply with legal obligations, and for our legitimate interests in improving the Service and ensuring its security.

We retain personal data only for as long as necessary to provide the Service and for legitimate business purposes, including legal, accounting, or reporting requirements.

We implement appropriate technical and organizational measures to protect personal data, including encryption in transit and role-based access controls. However, no method of transmission or storage is 100% secure.

Your information may be transferred to and processed in countries other than your own. Where applicable, we implement safeguards consistent with legal requirements for such transfers.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to processing. You may also have the right to data portability.

Our Service is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible.

If you have any questions about this Privacy Policy or our data practices, contact us at support@helionova.com.